We are currently seeking an IT Support Engineer. The right candidate for the role is experienced in support across IT systems and line-of- business applications. Core responsibilities include deployment, maintenance and support of IT services in the Klarquist enterprise.
What you’ll work on:
- Leverage your experience across IT systems and line-of-business applications to support all aspects of Klarquist IT.
- Utilize documented and evolving troubleshooting procedures related to hardware, software, and networking systems to support Klarquist employees.
- Accountable for adhering to Information Technology procedures to support the Klarquist IT Policy.
- Manage employee technology incidents and requests through ITSM system and contribute to team project work.
- Configures security settings or access permissions for groups and individuals.
- Hardware and software installations and troubleshooting
- Document support operations procedures
- Re-imaging of computers and software deployment
- Execute project tasks to improve systems and operation
- Must be available to work a flexible schedule; provide walk-up support during scheduled shifts; occasional overtime may be required from time to time based on need
- Other IT tasks as directed by supervisor
Who you are:
- 5+ years of support engineering or other directly related experience or a combination of education and experience.
- 3+ years supporting and troubleshooting complex Enterprise software and hardware issues.
- 3+ years of Windows laptop administration for 150+ person companies.
- 3+ years with Microsoft Administration (Active Directory and Entra)
- Experience in administration of Identity Management systems and SSO
- Experience in Mobile Device Management systems, experience with Intune is a plus.
- Experience with systems hardening and network security.
- Experience with Agile development processes (e.g. Scrum, Kanban).
- Experience with ITIL best practices.
- Experience with iManage, Intapp, other law applications, and Atlassian (Jira, Jira Service Desk, and Confluence) are a plus.
- Ability to handle on-call work on a rotating basis
- Ability to lift and carry up to 50 lbs
The hours for this position are 9:00 AM to 5:30 PM.
We are proud of our ability to attract and retain such a talented group of legal and administrative staff. Employees at Klarquist have the skill, curiosity, and dedication which are fundamental to the firm’s success and reputation, as well as the service we provide to our clients. Klarquist is committed to providing a collaborative and engaging work environment, competitive compensation, and continued opportunities for professional development.
Here are a few more benefits that make Klarquist stand out from the rest:
- 401(k) Retirement Plan and profit sharing
- Staff sabbatical
- Comprehensive health care plan, which includes medical, dental and vision coverage
- Long and short-term disability coverage
- Life and AD&D insurance
- Pre-tax transit and flexible spending accounts
- Family/dependent care leave stipend
To be considered, please submit a cover letter detailing why this job might be the right fit for you along with your resume and salary requirements.