Klarquist Sparkman, LLP, an intellectual property law firm is currently seeking a talented Help Desk Technician with great customer service skills to join our team. This full-time position is responsible for providing comprehensive support to firm employees regarding hardware, software, and network related issues. Experience providing technical training both verbally and in written form a plus. In addition to strong technical ability, ideal candidates will possess a positive attitude, great written and verbal communication skills, and a genuine, helpful approach to working with others.
This is an excellent opportunity to share your expertise with others in a team-oriented environment. This is also a great position for someone eager to learn new software and systems, and to further develop analytical and creative problem-solving skills when faced with unfamiliar challenges.
This position requires expertise with Microsoft products such as Windows 8.1, Windows 10, Office 2013, and Office 2016. Applicants should have experience in the rollout of hardware and software and demonstrate the ability to troubleshoot hardware and software related problems. Experience with both legal and industry specific applications such as Active Directory, Group Policy, System Center, Microsoft Lync (Skype for Business), SharePoint, OneDrive, ProLaw, Carpe Diem or VMWare is a plus. A minimum of 1-2 years relevant experience in a Technical Support role is required.
The hours for this position are 9:00 AM to 5:30 PM.
We are proud of our ability to attract and retain such a talented group of legal and administrative staff. Employees at Klarquist have the skill, curiosity, and dedication which are fundamental to the firm’s success and reputation, as well as the service we provide to our clients. Klarquist is committed to providing a collaborative and engaging work environment, competitive compensation, and continued opportunities for professional development.
Here are a few more benefits that make Klarquist stand out from the rest:
- 401(k) Retirement Plan and profit sharing
- Staff sabbatical
- Comprehensive health care plan, which includes medical, dental and vision coverage
- Long and short-term disability coverage
- Life and AD&D insurance
- Pre-tax transit and flexible spending accounts
- Family/dependent care leave stipend
To be considered, please submit a cover letter detailing why this job might be the right fit for you along with your resume.